Travel Consultants already balance multiple roles: researchers, planners, advisors, quote builders and customer experience managers, often all at once. But when inquiries arrive from multiple channels and every itinerary needs careful tailoring, even experienced teams can lose valuable time. SURF AI Trip Planner gives Travel Consultants a smarter way forward: AI-assisted planning, structured itinerary creation and digital quoting in one intelligent planning experience.
Let’s explore what SURF AI Trip Planner brings to the Consultant journey.
Q: What is SURF AI Trip Planner?
SURF AI Trip Planner is an AI-powered research and planning, quoting and engagement layer for modern travel businesses. It helps Consultants move from inquiry to itinerary, quote and customer-ready proposal in one AI powered intelligent platform. Built for Airlines, Cruise Lines, Travel Agencies, Tour Operators, DMCs and Resorts & Attractions, it brings together AI-assisted planning, digital quotes and agentic workflows to support the consultant experience from the first customer request through to a more polished travel proposal.
Q: Who is it built for?
SURF AI Trip Planner is built for Travel Consultants and Travel Agencies working inside enterprise-grade travel businesses, including Travel Agencies, DMCs and Tour Operators. It is a B2B travel technology platform created to help Consultants work faster, stay in control and serve travellers with more relevant, polished travel options.
Q: Where does it fit within the TravelBox AI ecosystem?
SURF AI Trip Planner has evolved into an engagement layer within the TravelBox AI ecosystem, supporting the top of the funnel in the customer traveller journey from travel research and planning to quoting and servicing. What began as a core trip planning and quoting capability is now developing into a more independent, pluggable platform that can work with TravelBox AI, helping Travel Consultants plan faster, quote smarter and manage customer journeys with greater flexibility.
As part of this evolution, SURF AI Trip Planner can also be decoupled from TravelBox AI and integrated with other reservation management systems.
Q: What does it actually help Travel Consultants do?
SURF AI Trip Planner helps Travel Consultants turn customer requests into structured planning flows. A Travel Consultant can paste or enter a customer request and the platform can organise key details such as dates, passengers, destinations, preferences, experiences and budget into a clear trip brief.
Consultants can also begin by providing travel context or customer preferences in simple natural language. From there, they can explore suitable products, build multi-city and multi-day itineraries, create multiple quote variations and prepare digital proposals. Throughout the process, inbuilt digital travel assistants can support research and itinerary development, helping Travel Consultants work faster while remaining in control of the final travel proposal.
Q: What are the key capabilities already delivered?
SURF AI Trip Planner now brings together several core capabilities that support the Consultant journey from research to customer-ready quote. These include Product Discovery, Trip Planner Canvas, Digital Quotes, Multi-Mode Search, Agentic Operators and Aura Digital Assistant. Together, they create the foundation for faster product research, structure bookable multi-city & multi-day itineraries, richer quoting and AI-assisted engagement.
Q: How does it make quoting more engaging?
Instead of relying on static PDFs, SURF AI Trip Planner supports digital quotes that are visually richer, easier to share and ready for customer review. Travel Consultants can present interactive itineraries, branded proposal experiences, live quote options and updates in one place. They can also include optional add-ons and alternative products, making cross-selling and upselling feel more natural and relevant to the traveller’s journey.
A traveller-facing chatbot allows customers to ask questions and find further information about products or destinations directly through the digital quote. Customers can also submit modification requests within the same experience. Consultants can then review these requests and assign suitable tasks to Agentic Operators, helping them respond more efficiently while remaining in control of the proposal.
Q: What comes next?
SURF AI Trip Planner is set to expand with broader product coverage and smarter selling capabilities, including cruise, flights, car hire and transfers. Future enhancements will also bring interactive map-based trip planning, intelligent cross-selling and upselling, journey books for digital quotes and collaborative planning, helping Consultants build richer, more connected travel experiences.
What if every travel request could move into a clearer planning flow, giving consultants the structure they need to respond with speed, confidence and control?With SURF AI Trip Planner, TravelBox AI continues to modernise how enterprise travel businesses plan, quote and serve travellers.
Ready to explore AI-powered trip planning with TravelBox AI?Contact the TravelBox AI team at sales@codegen.co.uk to learn more or explore more at www.travelbox.ai.
